|KCOS Perks Connect - Frequently Asked Questions:|
|What is KCOS PerksConnect?|
With KCOS PerksConnect, KCOS members enjoy money-saving discounts in neighborhoods across West Texas and Southern New Mexico and at 50,000 locations nationwide, including more than 300 online retailers. It’s our most convenient and powerful member discount benefit program ever.
How do I sign up for KCOS PerksConnect?
KCOS members are pre-registered and only need to activate the KCOS PerksConnect benefits using these easy steps: Click the Activate Now! button on the home page www.kcostv.org/perks
On the Activation page, enter your activation code (provided by KCOS), choose a username and password, and then fill out the remaining required profile fields. You can even select your interests and communication preferences so we can share the offers and discounts that interest you most.
Click Activate and you’re done!
I’m a member; how do I locate my activation code?
Activation codes are now sent to KCOS members along with the KCOS Member Card. In some instances, the code may be sent by postcard or email. If you cannot locate your activation code, please call PerksConnect at 1-855-759-9445.
I entered my activation code, but I could not access my account. What should I do?
Your KCOS membership may not have been updated with KCOS PerksConnect. Please call the KCOS Member Hotline at 915-594-5346 (M–F, 9–5).
I activated my KCOS PerksConnect account, but I cannot log in. What should do?
If you have any problems logging in to your KCOS PerksConnect account, or if you have questions about using the website or the PerksConnect phone app, please call PerksConnect at 1-855-759-9445.
How do I use the PerksConnect app for my iPhone or Android phone?
On your mobile device, visit the iPhone or Android app store, search for PerksConnect and download our app. You must activate your account on the main site first, then, simply enter the username and password you have chosen during activation into the app and start enjoying benefits on the go.
I just became a new KCOS member, how soon will I receive my KCOS Member Card?
While it can take up to four weeks to receive your new KCOS PerksConnect card, you don’t have to wait to start saving! Within five business days of becoming a PerksConnect member, you can call KCOS PerksConnect at 1-855-759-9445 to get your activation code, visit www.kcostv.org/perks and enter your code to access discounts and special offers online. You can also print your own Member Card using the Printable Card button on the home page or download the PerksConnect app for your iPhone or Android phone to begin saving.
My KCOS Member Card looks different than the one featured on KCOS PerksConnect; can I still use it?
If your current Member Card has a PerksConnect logo, it can be used for all available discounts, even if it does not look like the card featured on this site. If your current Member Card does not have a PerksConnect logo, you will need a new one. You can print an updated card by using the Printable Card button on the home page or requesting a new card from KCOS Member Services by calling the Member Hotline at 915-594-5346 (M–F, 9–5).
I lost my KCOS Member Card, how can I get a replacement?
You can print a new card by clicking the Printable Card button. If you prefer, you can use the PerksConnect app in place of the Member Card, which is available from the iPhone or Android app stores. To request a new card from KCOS Member Services, please call the KCOS Member Hotline at 915-594-5346 (M–F, 9–5).
I received a notice on the KCOS PerksConnect website that my membership has expired and I cannot use my Member Card. What should I do?
Most likely, it’s time to renew your KCOS membership. You can renew your membership online at KCOS.org or by calling the KCOS Member Hotline at 915-594-5346 (M–F, 9–5).
Can I get additional Member Cards for other members of my household?
Yes! Any family member who is listed on your KCOS membership can call PerksConnect at 1-855-759-9445 and receive an activation code. They can then set up their own unique profile at www.kcostv.org/perks. Once activated, they can print a Member Card and download the PerksConnect app for their mobile device. If you need to add a family member to your KCOS membership, please call the KCOS Member Hotline at 915-594-5346 (M–F, 9–5).
Who do I contact if I have a question about my KCOS Membership or donation?
For questions about your PerksConnect membership or donation, please call the KCOS Member Hotline at 915-594-5346 (M–F, 9–5), or send an email to firstname.lastname@example.org
What types of discounts does KCOS PerksConnect offer?
We’ve combined all of your favorite local KCOS discounts with the national savings power of PerksConnect to give you thousands of local and national discounts, as well as discounted gift cards and special daily deals.
How do I find businesses in my area that offer discounts through KCOS PerksConnect?
After activating your account, log in at www.kcostv.org/perks. In the “Search for Local Discounts” box, enter your zip code, address or city, and state and click on "Search Discounts." From the list of results, click on any merchant name to view offer details. Search additional offers from national brands using the tabs listed across the top of the website.
Can I show my PerksConnect phone app and get the discount?
In most cases with local businesses, the answer is YES. However, some of the PerksConnect Featured Partners require a promotional code, online purchase, or use of a toll free number to purchase the item or service at a discounted rate. For more information, please see the detail pages for each specific offer.
What do I do if a merchant won't accept my PerksConnect discount?
For assistance, please call PerksConnect at 1-855-759-9445.
Will you be adding more merchants?
Yes, we add new merchants daily. Visit www.kcostv.org/perks often to discover discounts from our new national and local businesses.
Do you take requests for merchants?
Yes! If you would like to see a certain type of merchant or service, please click on the Contact button on the home page, and put the suggestion in the "What's on your mind?" field. When recommending a merchant, please provide as much detail as possible (name, location, phone number, contact person, etc.).
I’m a business owner, how do I participate in KCOS PerksConnect?
Partnering with KCOS and becoming a KCOS PerksConnect merchant is good for our community, and it’s also good for your business. For more information and to learn about how you can showcase your support of public broadcasting to KCOS’s 90,000 members, please contact PerksConnect at 1-855-759-9445 or send an email to: email@example.com
Why are my search results different between the mobile app and online?
The online search function is more comprehensive. It includes: deals that can be printed and redeemed at merchants (show and save offers); discounted gift card offers that can be ordered ahead of time; daily deals that have been aggregated from 3rd party providers like Groupon and Living Social. The mobile app search only includes offers that can be "shown" on your device to the merchant at the time of use. Mobile search results are limited to a maximum of 50 offers based on the user's location or a specific zip code. All mobile results can be filtered by category and flagged as favorites for easy future access.